Vacancies at Zulmashi LTD team
Benefits we offer:
Quarterly and annual bonuses based on achieving KPIs and your personal performance and extra efforts;
35 days of paid vacation. Take the time you need to stay charged. By prior agreement, you can have days off for special occasions, we are pretty flexible here;
We compensate 50% of all of your education costs;
Health insurance;
You’ll have executive-level visibility into how the company is run and performing;
We’re always ready to provide dedicated support and fast-track your on-boarding, give you the tools you need to be successful.
Customer Support Manager
Your responsibilities include, but are not limited to the following:
Working with a variety of clients
Work on building workflows and customer support strategies
Advise and share expertise with customer support teams
Work to retain and grow our valued customers by understanding their customer support needs, goals, KPIs, and helping them succeed
Collaborate with the product team and facilitate opportunities.
Vacancie 1
Position Requirements
Experience working with high volume reviews and automating support processes for the internal support team
Excellent oral and written communication skills, conversational English is a must
Have basic technical skills to confidently discuss technical terms
We expect results-driven work focused on improving customer support team processes and results.
Customer Support Specialist
Efficiently deliver solutions to customers by email and live chat and drive results by meeting or exceeding individual and team productivity and quality goals.
Demonstrate strong communication and interpersonal savvy by explaining processes and technical information in a concise and thorough manner, to support diverse customers and teammates.
Collaborate and help close the customer feedback loop by reporting/synthesizing feedback to our product and engineering teams.
Vacancie 2
Critical Skills
Effective communication: Clearly and concisely explain, in writing, potentially complex technical issues to diverse audiences.
Customer focus, Instilling trust, Interpersonal savvy: Possess a willingness to listen, empathize and assist with honesty and integrity with both customers and coworkers.
Client Experience Representative
Client Experience Representative provides elevated customer service remotely via all communication channels. This position provides you with a career opportunity and growth as you continuously acquire skills through our rigorous training program.
Vacancie 3
High school diploma or equivalent, some college preferred
3+ years of Customer Service background with at least one year of call center experience
Superior verbal and written communication skills
Demonstrated excellence in listening skills with the ability to demonstrate understanding of the customer’s needs
Positive attitude with a customer-service orientation
Proficiency with utilizing Microsoft products, cloud technologies, and multiple system platforms
Technical Support Specialist
Record, track, and document the problem-solving process, including all decisions made and actions taken through to the final resolution
Support consultants in ensuring all support issues (even those out handled outside formal support channels) are properly documented and tracked in internal systems
Troubleshoot schedule configuration and system issues
Identify, reproduce, report, and escalate system issues and bugs impacting clients
Prioritize incoming issues and escalate complex technical issues to the appropriate Technical Account Manager, when required
Vacancie 4
The Technical Support Specialist (TSS) is responsible for providing front-line technical support and assistance to client administrators and end users for software-related issues.
This includes receiving, prioritizing, documenting, and actively resolving user requests.
Problem resolution may include the use of diagnostic, tracking, and troubleshooting tools, and requires hands-on support to the client while ensuring the highest level of customer satisfaction.